Shipping & Delivery Policy
Last Updated: August 31, 2026
This Shipping & Delivery Policy applies to orders placed on grandmallus.com, operated by MEIQUWAY LIMITED.
1. Processing Time
Orders are processed within 3–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods or promotional events, processing may take longer. We will contact you if there is a significant delay.
2. Fulfilment Location
Orders are dispatched from our fulfilment location in Hong Kong.
3. Shipping Methods & Delivery Time
We use international shipping carriers, including DHL, UPS, and other suitable carrier services depending on the destination and available service.
Delivery typically takes 6–15 business days after dispatch. Delivery times are estimates and are not guaranteed. Actual delivery may vary due to destination, remote-area service, customs clearance, public holidays, weather conditions, and carrier operations.
4. Shipping Costs
Shipping costs, where applicable, are displayed at checkout before you complete your order. Available shipping options may vary by destination.
5. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and available tracking information. Please allow 24–48 hours after dispatch for tracking information to become available or update.
6. Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order. To support payment security and fulfilment recordkeeping, we ship orders to the shipping address provided at checkout.
For PayPal orders, the shipping address must match the address shown in the PayPal transaction details. If you notice an address error, contact us immediately. Address changes may be possible only before an order has been processed or dispatched and may require cancellation and re-ordering where necessary.
7. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer. Customs processing may also affect delivery times.
8. Delayed, Lost, or Marked-Delivered Packages
If your package is delayed beyond the estimated delivery timeframe, please check the tracking information first. If tracking has not updated for an extended period, contact us at [email protected] and we will assist with a carrier inquiry.
If your package is marked as delivered but cannot be located, please check with household members, neighbours, building reception, and your local carrier or postal service. If the package remains missing, contact us as soon as possible so that we can review the available carrier records and assist with an investigation.
Carrier investigations and resolution times may vary by carrier and destination. Nothing in this Policy limits any rights available to you under applicable law.
9. Contact Us
If you have questions about shipping or delivery, please contact:
MEIQUWAY LIMITED
RM 1105-6, 11/F, BLK C, PHASE 1, KWAI SHING IND BLDG,
36-40 TAI LIN PAI RD, KWAI CHUNG, HONG KONG
Email: [email protected]
Tel: +852 44419952