Privacy Policy

Last Updated: August 31, 2026

This Privacy Policy explains how MEIQUWAY LIMITED ("we", "us", or "our") collects, uses, stores, and discloses personal information when you visit grandmallus.com, create an account, place an order, contact us, or otherwise use our services.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge the practices described in this Policy.

1. Information We Collect

Information you provide to us. We may collect information you provide when you create an account, place an order, contact us, or use our services.

• Account information, such as your name, email address, password, and account preferences when you register an account.
• Order information, such as your name, billing address, shipping address, telephone number, email address, products ordered, order amount, and delivery details.
• Payment-related information, such as payment status, transaction reference, and the payment method used.
• Communications you send through our contact form, email, or customer-support channels.

Information collected automatically. We may collect limited technical information needed to operate and secure the website, including IP address, browser type, device information, pages visited, and session or checkout information.

We may use strictly necessary cookies or similar technologies to support account login, shopping-cart functionality, checkout, security, and basic website operation.

Analytics and advertising tools may be installed on the website, but they are not currently enabled for analytics, advertising, behavioural tracking, or marketing purposes. If this changes, we will update this Privacy Policy and provide any notice or choices required by applicable law.

2. How We Use Information

We use personal information for the following purposes:

• Creating and managing customer accounts.
• Processing orders, payments, delivery, returns, refunds, and customer-support requests.
• Sending transactional communications, including order confirmations, shipping updates, return or refund updates, and after-sales support messages.
• Responding to messages submitted through our contact form or by email.
• Maintaining website security, preventing fraud, resolving disputes, and protecting our legal rights.
• Complying with applicable legal, tax, accounting, and regulatory requirements.

We do not currently use personal information to send marketing newsletters or targeted advertising communications.

3. How We Share Information

We share personal information only when necessary to operate our business, fulfil your order, or comply with legal obligations. This may include:

• Payment providers: payment providers available at checkout, including PayPal and any enabled card-payment provider, to process payments and help prevent fraud.
• Shipping and logistics providers: carriers, warehouses, fulfilment partners, and delivery-service providers that require your name, address, telephone number, and order information to deliver your order.
• Website and service providers: providers that help us operate the website, host data, maintain website security, or provide customer-support services.
• Legal and compliance purposes: where disclosure is required by law, regulation, court order, or a valid request from an authority, or is necessary to protect our rights, customers, or business.

We do not sell or rent your personal information to third parties.

4. Cookies and Similar Technologies

We use cookies and similar technologies that are necessary for the website to function, including cookies used for account login, shopping-cart functionality, checkout, security, and remembering basic session preferences. You may control cookies through your browser settings. Please note that disabling necessary cookies may affect the availability or functionality of certain website features.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain your account, fulfil orders, handle returns or disputes, comply with legal and accounting obligations, and protect our legal rights. Retention periods may vary depending on the type of information and the purpose for which it was collected.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. International Transfers

Because we sell internationally and use payment and logistics providers that may operate in different countries, your personal information may be processed in locations outside your country or region. When doing so, we take reasonable steps to ensure that information is handled in accordance with this Privacy Policy and applicable law.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also ask questions about our privacy practices. To submit a request, contact us using the details below. We may need to verify your identity before responding to a request.

9. Children's Privacy

Our website is intended for adults purchasing products for themselves or for others. We do not knowingly collect personal information directly from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, data practices, or legal obligations. Any updated version will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

MEIQUWAY LIMITED
RM 1105-6, 11/F, BLK C, PHASE 1, KWAI SHING IND BLDG,
36-40 TAI LIN PAI RD, KWAI CHUNG, HONG KONG
Email: MEIQUWAY@outlook.com
Tel: +852 44419952